Exception Handling – What is the ROI of an Employee Social Network?

There are two common questions that potential clients often ask us about Socialcast: “What are some practical applications to my business?” and, “what’s the ROI of an employee social network?” The best answer to these questions has come from doing a significant amount of research in exception handling and management in the enterprise. I’ve had the pleasure of participating in the Deloitte Center for the Edge workshops, lead by John Hagel (who writes a phenomenal blog for the Harvard Business Review alongside John Seeley Brown, whom I’ve taught with at UC Irvine’s MBA program).… Read more »

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