Socialcast blogs bring you the latest trends and best practices for enterprise social networks, to help you harness them to boost productivity, employee satisfaction, and business performance across your organization. Drawing on our own and others’ experience and insights, we’ll provide you with a stream of fresh ideas, stimulating insights, and thought-provoking commentary. We invite you to participate in the dialogue.
Enterprise social networks are frequently surfacing in discussions outside of Human Resources and Internal Communication departments, particularly in the IT space. As CIOs continue to look for ways to optimize the business, they are examining the potential of social within their organizations. One benefit of social is the ability to offer employees an easy and fluid way to access the information and colleagues they need to work smarter and faster. By integrating social capabilities into business applications and the natural flow of work, CIOs see a significant opportunity to leverage social to drive bottom line results.
In a recent Forrester Research report, Social Business:… Read more »
It is easy to access Socialcast from a web browser, but did you know you can also access Socialcast through a variety of apps and add-ons? Socialcast offers several ways to connect to your community. In addition, you can also create custom apps using the Socialcast API.
To see the various ways you can access your Socialcast community, scroll down to the bottom of the page. In the footer, you will see a link called “Apps.… Read more »
Yesterday, we posted about how community designers should strive to optimize an enterprise social network to create “social capital”, which results in a vibrant community of both listening and posting. The goal is not to focus on a ratio of posters to listeners or worry about the number of messages; rather, it is to ensure that a community is valuable to all members regardless of their role. With the notion of optimizing the overall value of a community in mind, there are a variety of best practices that community designers can employ to increase the social capital of a network. These will keep the network relevant and useful to every individual without creating the information overload that distracts and deters active usage and listening.… Read more »
In Socialcast, community admins can enable Thanks and allow members to publicly show appreciation for their co-workers. By default, when Thanks is enabled, employees have the ability to send twelve different themed Thanks, such as Communication, Leadership or Problem Solver. A Thanks can be sent via the share form or it can be associated with a specific post or comment in the community. To learn more about sending Thanks, view our documentation. Creating custom Thanks allows community administrators to create specific Thanks that best match the the company’s culture.… Read more »
As mentioned in previous weeks, Community Design is the practice of creating an enterprise social network within the context of your company’s existing communication and technology infrastructure and culture. It’s part art, part science, and the goal is to successfully launch a social network that provides tremendous value for employees and the organization as a whole. Today, we continue our series on lurking and listening behavior in the enterprise, focusing on the idea of using “social capital” to convert unengaged users and lurkers into more active members of the social network.
“Social capital” is the bridge that closes the gap between inactivity and activity. It can be roughly defined as the value that peoples’ connections and activities bring to both individuals and the community as a whole.… Read more »
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